Post-Build
You launched with Lirroy or your own team.
You want continuity: people who know the stack run the environment day to day.
Your product, always operational and secure.
Infrastructure, security, backups, updates, and production bugs under SLA.
Who this is for.
Operate is for teams that already have software in production and need it to stay active without worrying about it.
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No platform team
Founder or COO without in-house SRE or DevOps.
Predictable budget, runbook, and incident response.
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Brownfield
Production product built by another developer.
We review how the product is set up first. With access to the code and basic documentation, we can take over maintenance.
Clear scope, month after month.
Infrastructure and hosting
In productionAgreed production and staging environments with controlled deploys and continuous monitoring.
DNS and SSL Routine deploys WAF/CDN Transactional SMTP
Security and continuity
No surprisesEncrypted backups, restore tests, and dependency updates in agreed windows.
Encrypted backups Periodic restore Critical patches Scheduled updates
Operations and response
Under SLAMonitoring, monthly health report, and fixes for bugs in original scope within agreed times.
Uptime and alerts Monthly report Production bugs Runbook + single POC
How we work in Operate.
Structured onboarding, quiet operations, and monthly visibility.
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Weeks 1–3
Operations onboarding
Stack inventory, access, monitoring and backup baseline, runbook, and ticket classification.
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Month to month
Continuous operations
Scheduled maintenance, updates in agreed windows, and a brief environment health report.
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On incidents
SLA-backed response
Ticket → standard or critical classification → fix within agreed window → post-mortem when needed.
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When it evolves
A base for growth
Stable operations keep the platform ready to keep growing with improvements, modules, or integrations when the time is right.
Agreed response, no surprises.
We classify every ticket during onboarding. Operate does not promise zero incidents; it promises professional, traceable operations.
- Critical
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24 h
Production down or core flow blocked. Business days Mon–Thu.
- Standard
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48–72 h
Non-blocking degradation. Same business-day window.
- Year 1
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Zero-bug
Bugs in original build scope at no extra cost with an active retainer.
- Exit
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Portable
Repo, data, and hosting transferable with 30-day notice. No lock-in.
Investment.
Monthly plans with fixed scope.
Structure and ranges are confirmed in diagnostic based on stack and criticality.
Questions about Operate.
- Innovation and scale is active evolution: modules, features, and integrations. Operate maintains infra, uptime, patches, and production bugs. Many clients go through scale before an operations retainer. See Innovation and scale.
- Yes. If your product is ready to launch or just launched, Operate helps keep it active, secure, and organized from the first month. It is not mandatory, but it is best to define it before launch when possible.
- No. Operate covers maintenance and operations of agreed scope. New features go through Innovation and scale or a scoped sprint defined in diagnostic.
- Yes, after an initial review. We need access to the code, hosting, and basic documentation to understand how the platform works before taking it on.
- Monthly plans based on stack, environments, and criticality. We cover it in the 30-minute diagnostic, with no commitment.
- Yes. Repo, data, and hosting are transferable. 30-day notice. We design for no lock-in.
Is your product already in production?
Book 30 minutes. We review stack, criticality, and whether Operate fits, or if Build or Innovation and scale should come first.
Or email us at hola@lirroy.com